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Member Services Team Member Job

BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we're a multibillion dollar operation with more than 200 clubs in 16¬ states from Maine to Florida.


While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members¬  love us for providing a supportive and engaging workplace that's committed to developing great talent.


If you're a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ's offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you ¬ succeed.


MEMBER SERVICES TEAM MEMBER


Job Summary


Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling My BJs Perks. Also responsible for merchandise returns, exchanges, pick ups, and general customer services inquiries. Provides excellent and efficient member service.


Major Tasks, Responsibilities, and Key Accountabilities



  • Drives and promotes the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.

  • Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.

  • Exhibits clear understanding of all BJ's Membership options, and Co-Brand credit card.

  • Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

  • Follows tax exempt/resale membership policies in regard to the retention processes and procedures,including monitoring membership renewals and tax-exempt/resale status.

  • Resolves Member concerns in a courteous and timely manner. Escalates issues to MSS and MOD when necessary.

  • Processes BOPIC (Buy Online and Pick Up In Club) orders for members.

  • Maintains all club policies and procedures.

  • Performs other duties as assigned, including working in other departments as needed.


Qualifications



  • Prior front line/customer service or sales experience preferred.

  • Results driven with proven success in goal achievement

  • Basic math skills preferred.

  • Computer proficiency preferred.


Environmental Job Conditions



  • Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.

  • Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.

  • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.


BJ's Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.




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