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Switchboard Operator, 16 hours

Switchboard Operator, 16 hours
Job ID
79025
Location
Greenfield, Massachusetts
Full/Part Time
Part-Time
Regular/Temporary
Regular
Org Marketing Statement
Like any organization, it's the people that make the difference- Are you ready for the challenge?
Do You Know Who We Are?
We are Baystate Health- one of the largest health care systems in New England with over 11,500 employees, five hospitals and over 60 medical practices!
Baystate Health is an integrated health care delivery system serving a population of nearly 1 million people in western Massachusetts. Baystate Health has been named a _Top 100 Integrated Healthcare Network_ for ten consecutive years by Verispan, a national research company. For the second time, Baystate Medical Center has been named a Magnet? hospital for excellence in nursing services and has been recognized as a _Top 15 Health System in the US_ by Truven? Healthcare Analytics.
As a comprehensive health care system, we have been nationally recognized for our quality care and a great place to work. Baystate Medical Center has been designated as a Magnet Hospital for excellence in nursing services by the American Nurses Credentialing Center (ANCC) and was named one of America's Best Hospitals by U.S. News and World Report. We are growing, offering room for a progressive career.
Baystate Franklin Medical Center
Baystate Franklin Medical Center (BFMC) in Greenfield, MA, is a 93-bed acute care community hospital. BFMC serves the Northern Tier of northwestern Massachusetts. Our top priority is giving the Greenfield area the clinical excellence, advanced technology, neighborly warmth and convenience of a community hospital, combined with access to Baystate Medical Center, Springfield, MA.
Responsibilities
Under minimal supervision, the Switchboard Operator receives & assesses requests from all major constituencies: patients, families, physicians, vendors and staff. Analyzes request and provides accurate triage using approved processes. Dispatches critical codes. Provides courteous assistance and support to patients, visitors, internal customers as well as key contacts in a 24 hour by 7 day a week setting. BFMC Scedules Interpreters, monitors security system takes appropriate action if necessary. Adheres to system and department compliance policies, and any applicable laws and regulations.
In the absence of the Lead Client Service Specialist, may be assigned to assist with day to day activities of the work group. Communicate effectively with subordinates, peers and management. Provides direction, training and leads work group in a collaborate effort.
+ Knowledge of communication equipment such as Smart Phone, pagers, MessagePro messaging software, and computers
+ Relay messages, complaints and concerns from clients to supervisor or lead in a timely fashion
+ Paging subscribers for internal and external clients
+ Activates emergency code teams, disaster response team as well as stat pages
+ Accepts, manages, and thrives in a changing environment
+ Alert Engineering to OR alarms
+ Committed to excellence, communication, and professionalism
+ Gives and accepts feedback, gathers, relays and responds to information with clarity
+ Demonstrates sensitivity and negotiation skills
+ Mentors other team members
+ Incumbent is expected to adhere to System and Department compliance policies, and any applicable laws and regulations
+ Incumbent is expected to perform other similar and related duties as assigned
+ Management has the right to change or add to the job responsibilities at any time
+ Proficiant in scheduling Interpreters based on requests
+ Proficient in monitoring Safelinc and Premysis security systems, report issues to appropriate pre determined departments when necessary
Qualifications
+ High School Diploma
+ 3-5 years customer service or telephone operator experience
+ Computer Skills, XP, Windows 7, MAC a plus
+ Ability to type 35 wpm.
+ Must be able to effectively diagnose situations and can be entrusted to use sound judgment.
+ Ability to handle and resolve sensitive situations with grace, tact, care, warmth, compassion and professionalism.
+ Must be able to handle multiple tasks.
+ Ability to work in a fast paced environment.
+ Schedule must be flexible to respond to emergency coverage.
+ Able to work in a close team environment.
+ Posses, great organizational, verbal, and motivational, skills.
+ Must posse?s active listening skills to ensure good call quality accuracy.
+ Supports organizational change, and suggestions.
+ Treat clients with respect, working together to meet the needs of the business.
+ Must be positive.
+ Supports a learning environment.
+ Does not participate in gossip or allows gossip or negative comments.
+ Complies with office guidelines.
+ Provide outstanding customer service to internal and external customers
Other Information
This is a 16 hour per week position, 6:45p-3:15p, every other weekend and holiday, located in Greenfield, MA. Candidate must be able to attend day time orientation in Holyoke and Springfield, MA.
Equal Employment Opportunity
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.


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